Frequently Asked Questions
Everything you need to know about our premium home office essentials and stationary.
What is the typical shipping timeframe for my order?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. You will receive a tracking number via email as soon as your package departs our warehouse.
Do you offer international shipping?
Yes, The Stationer ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What is your return policy for home office decor?
We offer a 30-day return policy on all unused items in their original packaging. If your product arrived damaged or defective, please contact our support team within 48 hours for a priority replacement.
Are your paper products sustainably sourced?
Sustainability is at the core of our brand. All of our notebooks and stationary sets are made from FSC-certified recycled paper and use eco-friendly, soy-based inks.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 1 hour of purchase by contacting our customer service team via live chat or email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and interest-free installment plans through Afterpay.